Skip to main content

Providing feedback and getting help from the National Network Map

Providing feedback and getting help from the National Network Map – How to use the feedback and help functions to report issues and access training resources

What this guide does

This guide explains how to use the Feedback and Help functions in the National Network Map (NNM). This guide shows how to send feedback about maps or functionality to the NHVR. This guide also explains how to access roadmap information, resources and training materials.

Prerequisites

A web browser with internet access.

Access to the National Network Map.

Date of last review

Date of last review: [23 02 2026]

Step-by-step instructions

  1. Open the National Network Map in your web browser.

att_0_for_1409286201.png

2. Locate the Feedback or Help tab within the NNM interface.

att_1_for_1409286201.png

3. Click the Feedback tab to open a window where you can provide specific comments on maps or functionality.

att_2_for_1409286201.png

4. Enter details about the issue or suggestion, including:

a) What you were trying to do.

b) What you expected to see.

c) What you saw on the map.

5. Submit the feedback. The system sends your correspondence to the relevant NHVR team for investigation and resolution.

6. To access help, click the Help option (where available). The help function provides:

att_3_for_1409286201.png

a) The roadmap of development for the NHVR Portal, including upcoming functionality.

b) Helpful resources and video training tours for the NNM and other NHVR initiatives.

Tips and common issues

Include as much detail as possible in feedback so the NHVR team can reproduce and diagnose the issue.

Use the Help section to understand what functionality is coming and how it fits into the overall NHVR Portal process.

If you experience an urgent issue that affects safety or access decisions, escalate through your normal NHVR contact channels as well as using the Feedback tab.

Where to get help

Use the Feedback and Help tabs as described for routine issues and questions.

Contact the NHVR Spatial or Network Management support teams directly if you need immediate assistance or cannot access the NNM.

Related articles

Did this answer your question?