What this guide does
This guide explains how to use Information Requests within the Network Update workflow. It shows you how to create an Information Request about a Network Update Request and how recipients are notified. Use this guide when you need more information from another party or when you receive an Information Request to respond to.
Prerequisites
NHVR Portal account with Road Manager access.
Access to Network Management and an existing Network Update Request.
Appropriate internal authority to request or provide information on a NUR.
Date of last review
Date of last review: [24 02 2026]
Step-by-step instructions
1. Log in to NHVR Go and open Access Management then Vehicle Networks.
2. Find and open the relevant network and select the Network Update Request in the left panel.
3. Open the workflow tools drawer on the right-hand side of the Network Management view.
4. Select the Information Requests for Update Requests option.
5. Choose to Create a new Information Request.
6. In the Information Request form:
a) Select who the request is going to (for example the regulator or the original initiator).
b) Enter a clear subject and message explaining what information you need.
c) Attach any supporting documents if required.
7. Submit the Information Request. The recipient will receive an email notification and a system notification.
8. To respond to an Information Request you receive, open it from your notification bar or from the relevant NUR and follow your organisation’s process to provide the requested information and submit your response.
Tips and common issues
Always include enough context in the subject and message so the recipient understands which part of the NUR you are asking about.
Information Requests can be raised by the originator or at any approval stage, so check for new notifications regularly while a NUR is in progress.
Remember that for co managed segments, some Information Requests are generated automatically and must be addressed before the NUR can proceed.
If you cannot see the Information Requests option, check you have the correct NUR open and appropriate access.
Where to get help
Check your organisation’s internal guidance for who should send or respond to Information Requests.
Contact the NHVR Network Management or Spatial support team if notifications are not appearing or an Information Request cannot be opened.