NOTE: As your permit application is processed it will move through Case Tracker (Customer view) and into Consent Tracker (Road Manager view) before it is finalised or closed.
To find out how your permit application is progressing, you can check on the status of the permit application at any time using Case Tracker.
1. Navigate to the case via Case Tracker in the left hand menu.
2. Change the view by creating tabs, adding columns and using filters.
Checking Permit Status/ Progress
1. Navigate to the case via Case Tracker.
2. View the Case Status column in the table.
3. The colour of the status identifies who the permit application is currently 'with' in terms of action
4. If the permit is with the Road Manager, open the case to view the decisions tab to check on the consent progress with each Road Manager.
Case Status Workflow
Case Status Definition
Case Status | Reason |
Closed – Migrate to Permit | Renewal case that is split into multiple cases |
Closed – Duplicate | Case has been identified as a duplicate of an existing case |
Closed – Withdrawn | Case withdrawn by the Customer or Regulator |
Closed – Other | Case closed due to some other reason (see Case Notes for details) |
Closed – Non-Responsive | Case closed due to non-responsive customer (No response for 14 days) |
New | Entry state for all permit applications submitted through the Portal |
Being Assessed | For all checks a Case Officer performs pre-consent issuance |
Assigned | Case has been assigned to a Regulator User |
Cust Info Req’d | Initial Assessment requires further information from the Customer |
Delegated | Case has been delegated to a sub-delegated Regulator |
Consent Requested | Case has had it’s consents issued to Road Managers |
Closed – Expired Decision | When the Road Manager did not respond during the initial period and an additional 56 days |
Closed – Under Notice | Initial assessment confirms the whole route is under notice |
Finalising Outcome | Case has all consents in final states with one or more granted or refused states |
Completed | The case is considered complete that will eventuate (Road Managers approved application) |
Application Refused | Case has resulted in the application being refused (Road Managers refused application) |
Closed – In Principle | When an in-principle application has been completed (PBS vehicles) |
Closed - Superseded | When a case has been renewed or amended |
Consent Status Workflow
Consent Status Definitions
Consent Status | Reason |
New | Consent has been issued to Road Managers |
Granted Notice | When consent is not required as the request can operate under notice |
Granted Pre-Approval | The consent is granted using a pre-approval held by the NHVR and Road Manager |
Closed – Withdrawn* | Case withdrawn by the Customer or Regulator |
Closed – Duplicate* | Case has been identified as a duplicate of an existing case |
Closed – Other* | Case closed due to some other reason (see Case Notes for details) |
Assigned | Consent has it’s assigned value updated from the Case Tracker prior to assessment |
Assessment | Road Manager indicates that they are performing their assessment (Start Assessment button) |
Overdue Decision | Consent request has exceeded the approved SLA duration (>28 days or Extended Period) |
Response Received: Under Review | Road Manager has responded to the consent |
Consent Extended | Road Manager has been given an extension of time |
Cust Info Req’d | Consent is with Customer for more information |
Closed – Non-Responsive* | Case closed due to non-responsive customer (No response for 14 days) |
Granted with Con’s | Regulator user reviews and accepts the consent as Granted with Conditions |
Refused | Regulator user reviews and accepts the consent as Refused |
Granted | System automatically accepts the response |